CASINO TRAVEL SHOPPE BOOKING TERMS AND CONDITIONS

What we provide to you

  1. We provide you with Booking & Advisory Services that allow you to acquire a Travel Product from a Third Party Travel Provider. We act as an agent for the Third Party Travel Provider.
  2. By acquiring Booking & Advisory Services from us, you agree that you have read and understood both these terms and conditions and the terms and conditions of the Third Party Travel Provider relating to the Travel Product.
  3. You pay us for providing the Booking & Advisory Services to you.

What the Third Party Travel Provider provides to you

  1. Once you have acquired Booking & Advisory Services from us, the Third Party Travel Provider will provide you with the Travel Product on terms and conditions agreed between you and the Third Party Travel Provider.
  2. These terms and conditions are available from the Third Party Travel Provider and may include rules and restrictions about the use and availability of fares, products and services, refund and cancellation policies and the limitation or exclusion of liability for death, personal injury, delay and loss or damage to baggage.  You should obtain and read all of the Third Party Travel Provider’s terms and conditions before acquiring Booking & Advisory Services from us.
  3. You pay the Third Party Travel Provider for providing the Travel Product to you.
  4. We do not (and cannot) provide you with the Travel Product and you do not pay us for acquiring the Travel Product. We also do not act as your agent when you acquire Booking & Advisory Services from us or a Travel Product from a Third Party Travel Provider or when you seek a refund from the Third Party Travel Provider.

We are liable to you for Booking & Advisory Services

  1. Because we provide you with Booking & Advisory Services and you pay us for acquiring Booking & Advisory Services, we are liable to you in accordance with these terms and conditions for breaching our obligations in providing the Booking & Advisory Services to you.
  2. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else (including for negligence, breach of contract or tort) for any loss or damage (including specific, direct, indirect, consequential, economic loss, incidental damages, lost profits or savings or damages for disappointment) however caused and which is suffered directly or indirectly in connection with the:
  3. use of (or inability to use) the Booking & Advisory Service;
  4. disruption to the Booking & Advisory Service;
  5. the delivery or non-delivery of the Travel Product; or
  6. any act or omission of Third Party Travel Providers or other third parties.
  7. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection laws but we do not give any guarantee or warranty and do not make any representation of any kind, express or implied, with respect to the Booking & Advisory Services supplied by us outside these laws.
  8. All information relating to a Travel Product or a Third Party Travel Provider is provided by Third Party Travel Providers or other independent third parties. We are not responsible for and make no warranty or representation about such information including the standard, class, or description of accommodation or services provided by Third Party Travel Providers.

The Third Party Travel Provider is liable to you for the Travel Product

  1. As agent for the Third Party Travel Provider, we are not liable to you for a breach of obligations by the Third Party Travel Provider in providing you with a Travel Product.
  2. The Third Party Travel Provider is liable to you for a breach of obligations in providing you with the Travel Product.

Booking and payment terms

  1. The Travel Products offered by us are subject to availability and can be withdrawn without notice by the Third Party Travel Provider. Travel Products may also change at any time in accordance with the terms and conditions you agree with the Third Party Travel Provider.
  2. When making a booking, you must provide details of each traveller correctly and according to their passport or other identification document. Some Third Party Travel Providers will deny carriage if the traveller’s name varies from their booking and may cancel automatically if the traveller’s name is amended.  We have no responsibility for any loss or damage arising from the incorrect entry of a traveller’s name or as a result of the Third Party Travel Provider’s policies.
  3. We are not responsible for any changes made by a Third Party Travel Provider to the payment due date and prices for Travel Products are not guaranteed until payment has been made in full and documents have been processed.
  4. It is your responsibility to contact the Third Party Travel Provider prior to departure to ensure there is no change to the scheduled departure time.
  5. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
  6. Where payments are made using a credit card, a credit card service fee will be charged to cover the cost of providing the credit card service. This fee in in addition to the cost of the booking and advisory fees charged.

Changes in Price and Itineraries for Travel Products

  1. The price of your Travel Product may change at any time up to your departure if any new surcharges, fees or taxes are introduced or if any existing surcharges, fees or taxes are varied, even after you have paid all or part of the quoted price for your Travel Product.
  2. If we have to change any part of your booking for reasons beyond our control, for example, if a Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product and we will refund any monies already paid less any fees charged by us under these terms and conditions and by the Third Party Travel Providers under the terms and conditions you agreed with them.

Refunds

  1. We will not provide you with a refund for the Booking & Advisory Services if the Travel Product is not used.
  2. Refunds for Travel Products are subject to the terms and conditions that you agreed with the Third Party Travel Provider.
  3. If the Third Party Travel Provider is required to provide you with a refund for the Travel Product, we will provide you with a refund for the Booking & Advisory Services subject to these terms and conditions including the application of any cancellation fees.

Cancellations and amendments

  1. If you cancel your Travel Product, we reserve the right to charge a cancellation fee of AUD75 or 15% of the value of the booking per person per booking or withholding of any non-refundable deposit, whichever is higher, in addition to any supplier fees per person per booking for domestic departures.

If you cancel your Travel Product, we reserve the right to charge a cancellation fee of AUD125 or 15% of the value of the booking per person per booking or withholding of any non-refundable deposit, whichever is higher, in addition to any supplier fees per person per booking for Trans-Tasman departures.

If you cancel your Travel Product, we reserve the right to charge a cancellation fee of AUD165 or 15% of the value of the booking per person per booking or withholding of any non-refundable deposit, whichever is higher, in addition to any supplier fees per person per booking for international departures.

  1. If you wish to amend your Travel Product, we reserve the right to charge an amendment fee of AUD35 per person for domestic bookings, AUD75  per person for Trans-Tasman bookings and AUD82.50 per person for international bookings.
  2. The Third Party Travel Provider may also charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Third Party Travel Provider. For example, if you cancel your Travel Product there will be no refund of your deposit, and the following cancellation fees may apply:
  3. Prior to final payment: There will be no refund of any additional Third Party Travel Provider deposit paid.
  4. After final payment: There may be cancellation fees charged by Third Party Travel Providers amounting to all or part of the cost paid.
  5. Most Third Party Travel Providers treat name changes and route and/or itinerary alterations as FULL CANCELLATION and can incur full cancellation charges.

Your obligations and warranties

  1. You warrant to us that: (a) you are at least 18 years old and have the power and authority to enter into a binding contract with us and with the Third Party Travel Providers of the Travel Products that you acquire; (b) the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process; and (c) you will maintain and promptly update this information to keep it true, accurate and complete.
  2. You warrant to us that you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover.
  3. You warrant to us that you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
  4. You agree to indemnify us from and against all claims, actions, suits, demands, liabilities, costs or expenses, losses, whether arising directly or indirectly from the use of the Booking & Advisory Services by you or any person using the Booking & Advisory Services through any means provided to you.

Privacy

  1. You acknowledge and agree that we may disclose some or all of your personal information as outlined in our Privacy Policy.  The terms of our Privacy Policy are incorporated into these terms.

Jurisdiction and Law

  1. Use of the Booking and Advisory Services, and all terms are governed by the laws applicable in the State in which We carry on business.  By acquiring the Booking and Advisory Services, you consent and submit to the exclusive jurisdiction of the Courts of the State where We carry on business in all matters arising out of or in connection with your use of the Booking and Advisory Services.

 

DEFINITIONS

“We” and “us” means Casino Travel Shoppe  Pty Ltd ABN 39 094 865 111, trading as Casino Travel Shoppe.

“You” means any person who acquires the Booking and Advisory Services and includes any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).

“Booking & Advisory Services” means services provided by us to you in assisting you to acquire a Travel Product from a Third Party Travel Provider and includes advisory and consulting services, and providing a facility to enter into transactions with us and Third Party Travel Providers.

“Third Party Travel Provider” means the company or person who provides you with the Travel Product on terms and conditions agreed with you.

“Travel Product” means the service or product provided by a Third Party Travel Provider, for example, an airline or a hotel.

 

PRIVACY NOTICE

Casino Travel Shoppe, an Associate of HelloWorld Travel (Helloworld Limited and its associated entities) collects your personal information to enable us to provide you with  travel products and services, including assisting in arrangements with suppliers (such as hotels and airlines). We will also use your personal information to personalise the service we provide you, including your experience on our and other websites, and provide you with information about our and our partners’ products and services. Your information may be shared between entities within the helloworld group and disclosed to suppliers, third party travel service providers, our website manager, our contractors and others where authorised or required by law.  For further information, including how you can request to access and correct your personal information and complain about a breach of your privacy, please see our privacy policy at www.helloworldlimited.com.au.

Please advise your consultant if you do not  wish to receive offers and other marketing materials from helloworld:

You consent to Casino Travel Shoppe – an Associate of Helloworld Travel, and its associated entities sending you  marketing material, including via electronic messages, relating to their and their partners’ products and services that may be of interest to me, and Casino Travel Shoppe disclosing my personal information to Helloworld Limited for this purpose. If you do not wish to receive these marketing materials please advise the consultant. You may opt out of receiving the marketing material at any time.

Travel Insurance:

You may accept or decline travel insurance offered. It is recommended that you ensure you have adequate travel insurance for all travel arrangements as in most instances heavy cancellation and re-booking fees apply for travel products. Overseas medical and other costs can also be very expensive. Note that travel insurance does not cover certain situations of which you should be aware and declarations must be made regarding pre-existing medical and other matters relating to your purchase of travel insurance.

You acknowledge that you have been advised that travel insurance is available to cover domestic and international travel, coverage varies from the travel plan selected and subject to the terms and conditions of the policies available. At the time of the booking you will be asked to complete a Booking Form for each travelling passenger. You will be requested to select whether you wish to purchase the travel insurance offered, whether you will make alternate arrangements for travel insurance or whether you wish to have no travel insurance coverage. This includes being offered Travel Insurance covering pre-existing medical conditions

Acceptance of Booking Terms and Conditions:

By choosing to proceed with a booking with Casino Travel Shoppe you acknowledge and understand  the conditions outlined in this document relating to your  travel arrangements, you understand the conditions as outlined by the product suppliers and accept that cancellation fees and non-refundable components that may apply to your travel arrangements.